Question 1

Can I make a reservation by phone?

Accepted Answer

Yes, we also accept reservations by phone.TEL 0288-25-5539 (10:00 AM to 19:00 PM)

Question 2

What are the check-in and check-out times?

Accepted Answer

Check-in is at 3 PM and check-out is at 10 AM.

Question 3

Can I check in late?

Accepted Answer

Guests with meals included should arrive by 6 PM, and guests without meals should arrive by 8 PM.If you will be late due to traffic or other reasons, please be sure to contact us. (If the front desk is unattended, please speak to someone at the restaurant.)*Please note that if your meal plan includes dinner, we will not be able to provide dinner if you arrive after 7 PM.

Question 4

Can I extend my checkout time?

Accepted Answer

Yes, there is an extension fee of ¥2,200 per hour (per room).

Question 5

What time is dinner served?

Accepted Answer

Dinner is served from 18:00 or 18:30.Breakfast is served from 7:30 or 8:00.We will ask you about this at check-in.

Question 6

Is it possible to order one dish for dinner?

Accepted Answer

We sincerely apologize. Only the dishes you reserved will be served. We do not offer à la carte dishes or additional orders.

Question 7

Can I order a cake?

Accepted Answer

You can reserve your cake through the website below. Please place your order well in advance.

Question 8

Can three people stay in one room?

Accepted Answer

Yes, you can use it. (Up to 4 adults per room)

Question 9

Can I stay with my child?

Accepted Answer

Yes, children are welcome to stay. The rates for children aged 2 and over are as follows:(Adult rates apply to junior high school students and older.)A (Elementary school student)... 70% of the adult rate (includes meals and bedding)B-1 (Infant)... 50% of the adult rate (includes meals and bedding)B-2 (Infant)...40% of the adult rate (includes meals, no bedding)C (Infant)...¥4,000 (No meals included, bedding provided)D (Infant)...¥3,000 (No meals, no bedding)Children under 2 years old (infants)...Free (no meals, no bedding)

Question 10

Do you provide transportation to and from the station?

Accepted Answer

We apologize, but we do not offer transportation. The nearest station, Kawaji-Yumoto Station, is about a 7-minute walk away.

Question 11

Is there a parking lot?

Accepted Answer

We have 10 dedicated parking spaces available. Reservations are not required.

Question 12

Is there a convenience store nearby?

Accepted Answer

There are no convenience stores within walking distance, but there is a small shop called "Ikeumi Shoten".*Open until 7 PM

Question 13

Are there any restaurants nearby?

Accepted Answer

Within a 15-minute walk from our hotel, you will find "Wafu Ramen Ikari" and "Teuchi Soba Asahiya".

Question 14

Can I leave my luggage before check-in or after check-out?

Accepted Answer

Please consult with the front desk. Depending on the time, we may not be able to accept your items for storage.

Question 15

Can I send my luggage before my check-in date?

Accepted Answer

Yes, it is possible. Please include the check-in date and the name of the person making the reservation, and make the payment in advance.

Question 16

Until what time can I use the public bath?

Accepted Answer

You can use the baths from 3:00 PM to 12:00 AM and from 6:00 AM to 9:30 AM. The men's and women's baths are switched in the morning.

Question 17

Is there a hot spring tax?

Accepted Answer

The fee is ¥150 per adult (junior high school age and older).

Question 18

When do cancellation fees apply?

Accepted Answer

Depending on when you notify us of your cancellation, the following cancellation fees will apply.For stays of 3 to 2 days... 20% of the accommodation feeIf cancelled the day before the stay: 50% of the accommodation fee.If cancelled on the day of arrival... 100% of the accommodation feeIn case of no-show on the day of arrival... 100% of the accommodation fee*For some group bookings (15 people or more), separate accommodation terms and conditions apply.*For reservations made through a travel agency, please contact the travel agency directly.*This may vary depending on the booking site. Please check each site for details.

Question 19

Can I pay by credit card?

Accepted Answer

Yes, you can use them. (VISA, Mastercard, DC, UC, MUFG, JCB, AMEX, Diners Club, Saison, UnionPay)*Some plans may not be eligible for this offer. Please check the booking website for details.

Question 20

Is it possible to pay with PayPay?

Accepted Answer

Yes, you can use it.*Some plans may not be eligible for this offer. Please check the booking website for details.

Question 21

Can I use a gift certificate?

Accepted Answer

We are sorry, but this service is unavailable.

Question 22

Are there any rental items available for use in the room?

Accepted Answer

We are currently preparing playing cards and other items.

Question 23

Is high-speed internet available?

Accepted Answer

Yes, you can use the wireless LAN (Wi-Fi) free of charge.Please enter the password provided in your room to use this service.Please note that connectivity may be poor in some rooms.

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